Most frequent questions, answers, and important information
Because of the seasonal nature of vacation rentals, the cancellation policy differs accordingly. If your stay is between April 15-November 30: Cancellations will be accepted up to 46 days before your stay. If you cancel your reservation, your deposit will be returned to you, less an office charge of 10% of the total rental amount. Cancellations will NOT be accepted within 45 days of your reserved dates. Final payment is due and payable. This includes, but is not limited to hurricane evacuation. No refunds will be made for early departures. If your stay is between December 1 – April 14: Cancellations will be accepted up to 61 days before your stay. If you cancel your reservation, your deposit will be returned to you, less an office charge of 10% of the total rental amount. Cancellations will NOT be accepted within 60 days of your reserved dates. Final payment is due and payable. This includes, but is not limited to hurricane evacuation. No refunds will be made for early departures.
Cancellation Insurance/Travel Insurance:
We highly recommend getting TRAVEL Insurance for your trip. It is up to the tennant to purchase this coverage for their trip. Coverage is available for health and weather related problems. Please call them direct or order online to purchase this in your name. This will be your sole remedy in the event of any unforeseen circumstances.
Someone will be meeting you in the parking lot of your reserved beach house unit at check in to answer any questions and give you your keys. Instructions to coordinate are included in your rental agreement.
Check-in time is any time after 4:00PM on your day of arrival and check-out time is any time before 11:00AM on the day of departure. A late fee may be applied for check outs after 11:00 AM. Early check in and late check out may be available for a $50 fee (must communicate with manager to arrange). Early check in and check out cannot be guaranteed until the date of incident (customer will not be charged if it is not available).
No, we require 100% payment at time of reservation. The booking system will show you total amount due prior to asking for your credit card information.
We accept cash, MASTER CARD, VISA, personal checks, traveler’s checks and money orders. Payments by check must be received at time of reservation.
Now with wireless internet, all units have fully furnished kitchens, full size refrigerator, stove, microwave, coffee maker, dishes, cooking utensils, pots & pans. Bath towels and linens are also provided. You should bring beach towels, sun tan lotion, groceries, toiletries, dish & laundry soap, and garbage bags. (We provide a starter kit of one roll of toilet paper and two trash bags)
Yes, with minimum age of 25. Management reserves the right to refuse service to anyone.
We strive to provide the best customer service. In the unlikely event that an appliance fails, it will be repaired as quickly as possible. Please report ANY problems at once to the number provided at check-in so that they may be corrected.
All of the properties that we represent provide adequate off-road free parking for TWO vehicles for each unit.
Please review Terms and Conditions for each property upon booking.
Please review “Terms and Conditions” for the property before booking. Renter will pay for any damages to the beach house or missing items, which are a result of their actions or the actions of one of their guests. A security deposit may be required for any stay. Security deposits are returned to you within 4 weeks after your departure. Management reserves the right to refuse service to anyone, and will not be responsible for accidents or injury of guests or for the loss of money, jewelry or valuables of any kind. Beach House Vacation Rentals SPI, Inc management and employees are not responsible for damage to guests, valuables or automobiles. Illegal substances and firearms are not allowed on the property.
A cleaning fee of up to $200 will be charged for all stays. (This amount varies according to square footage of unit).
Minimum night stays vary with each property, and different rental dates.
NO refunds will be issued for early departures.